Due to the current spreading of the Corona virus and following the WHO advice against all but essential travel to China, a lot of airlines have released different policies that offers their passengers the possibility to rebook or refund.
What does this mean for you?
Are you travelling to or from China before the 15th of March and you wish to change or cancel your tickets? We kindly advise you to first check the policy on the respective airlines website, to get familiar with the possibilities you have. By getting familiar with your options in advance, you will help our Travel Consultants in being faster to help more customers affected by this unfortunate situation.
Once you have checked and found the best suitable option for you, please contact us by filling in below Contact form. Our Travel Consultants will then do their utmost to assist you according to the airlines conditions.
- Changes and/or cancellations always have to be finalized before the original departure. Your request is only confirmed in case you receive a (written) confirmation from us before departure.
- Is your departure within 5 working days? Please contact us via the emergency phone number mentioned below in your ticket.
- Is your departure after the 15th of March? Unfortunately we cannot help you at this moment. Please keep checking the website of the airline for any updates. We kindly ask you to not contact us yet, so that we can focus on customers with departure in February.
*Please note that you might experience longer waiting times due to a high volume of contacts regarding the Coronavirus, but we can assure you we are doing our best to help all our customers as fast as possible.
For departure later than the 15th of March, there are (often) no policies published yet. Do you still wish to make a change or request a cancellation? This is considered to be a voluntary change and regular ticket conditions and fees apply. These conditions are clearly stated on your ticket. If you wish to continue with a change please follow the instructions on this website and if you wish to cancel please check out this page.